Returns & Refunds Policy

At SBR Supplies, your satisfaction is our priority. We understand that sometimes things don’t go as planned, and we’re here to make the return process as smooth as possible.

Return Period

We offer a 30-day return policy to give you peace of mind. If 30 days have passed since your purchase, we won’t be able to offer a full refund or exchange, but our team is always happy to explore alternative solutions where possible.

Eligibility for Returns

To ensure a hassle-free return, please make sure:

  • Your item is unused and in the same condition as when you received it.
  • It’s returned in the original packaging.

Items We Can’t Accept

While we strive to be flexible, some items are non-returnable, including:

  • Custom-made products designed specifically for you.

If you’re unsure about your item’s eligibility, just drop us a line—we’re happy to clarify.

How to Return Your Item

If you need to return something, it’s simple:
Send your item along with your name and address to:

Returns

SBR Supplies Limited
11 Faraday Rd
Southend-on-Sea
Leigh-on-Sea
SS9 5JU

Refunds

Once we receive and inspect your returned item, we’ll send you an email update to let you know the outcome. If your refund is approved, we’ll process it promptly and credit the amount to your original payment method within a few days.

What if My Refund is Late?

If you’re waiting on a refund, here are a few steps to take:

  • Double-check your bank account.
  • Contact your credit card provider, as processing times can vary.

If the issue persists, feel free to contact us at info@sbrsupplies.co.uk we’ll be happy to help.

Sale Items

Please note that only full-priced items are eligible for refunds. Sale items can’t be refunded.

Exchanges

Need a replacement? If your item arrives damaged or defective, we’ll exchange it for the same product. Just email us at info@sbrsupplies.co.uk to arrange this, and send the item back to the address above.

Return Shipping

You’ll be responsible for covering return shipping costs, and unfortunately, we can’t refund those costs. If your return is approved, the cost of return shipping will be deducted from your refund.
For high-value items, we recommend using a trackable shipping service or purchasing shipping insurance—just to be safe.

Need Help?

Our team is always delighted to help. If you have questions about your return or refund, don’t hesitate to reach out at info@sbrsupplies.co.uk